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About our Payroll

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Frequently asked payroll questions

At Day Webster, we pay our nurses on a daily basis. This means that you will receive your payment every day for the hours you have worked during that period. We also offer weekly payment options.

We have a state-of-the-art mobile app that allows you to submit your timesheets on the go, in just a couple of clicks. You can also submit your timesheets through our online portal or state-of-the-art mobile app.

Our payroll system is fully automated, which means that once your timesheet is processed and approved, your payment will be processed immediately. With our daily payroll service, you can expect to receive your payment within 24 hours of working a shift.

We offer our nurses the flexibility of choosing their preferred payment method. We can pay you via PAYE (Pay As You Earn), which is the standard method of payroll where taxes and national insurance contributions are deducted at source, or through an umbrella company, which offers a range of benefits and services to contractors.

Our payroll team is always on hand to help with any issues you may have, and we can resolve any problems promptly. You can contact us via email, phone, or through our online portal, and we will be happy to assist you.

You can view your payslips through our online portal or our mobile app. We will also email your payslip to you every week, so you have a record of your payment.

If you need to change any of your payroll information, such as your bank details or payment method, you can do so through our online portal or by contacting our payroll team.

Have a payroll query?

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Our Payroll

At Day Webster Group, our aim is to process all timesheets received from workers before 10am on the same day. The payment process varies depending on whether you are paid via the PAYE (Pay As You Earn) system or work via an Umbrella Company. Allow us to explain the process for each scenario:

PAYE Workers:

If you are a PAYE worker and you submit your timesheet to us before 10am, you can expect to receive your funds on the very same day. We prioritize processing payments promptly for PAYE workers to ensure that you receive your pay as quickly as possible. Any timesheets received after the 10am deadline, will be processed the following working day.

Workers via Umbrella Companies:

For workers who operate through an Umbrella Company, the payment process works slightly differently. When you submit your timesheet to us before 10am, we will process the payment and transfer the funds to the Umbrella Company on the same day. However, please note that the timing of your actual payment will depend on the practices and processes of the Umbrella Company you have chosen to work with.

Once we transfer the funds to the Umbrella Company, it becomes their responsibility to process your payment. The timeframe for the Umbrella Company to pay you may vary and is determined by their internal payment procedures. Some Umbrella Companies may choose to pay their workers on the same day, while others may have different payment cycles that result in a delay before you receive your funds.

 We understand that timely payment is crucial, and we strive to process payments efficiently within our role. However, the final responsibility for payment for those working via an Umbrella company lies with the Umbrella Company themselves, as they manage their own payment schedules.

If you have any further questions or concerns about our payment process, please don't hesitate to reach out to your consultant. We are here to assist you and provide any necessary clarification.

What would stop me from receiving my money?

There are three main reasons that could affect the speed in which we are able to pay you:

Timesheet completion and submission

Complete your timesheet accurately. Some simple omissions and errors are as follows:

  • Have you entered your name in block capitals and signed at the top.
  • Have you entered the correct week ending date.
  • Have you/your manager completed the details of Hospital/Trust and ward where you worked.
  • Has it been signed by an authorised representative of the Hospital/Trust, including initialling each row corresponding to a date you have worked. If required.
  • Have you completed the details of each shift accurately and included the booking reference number if known.
  • Have you checked you’ve calculated the hours correctly?
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Upload timesheets in a matter of seconds.

We also offer a mobile app that allows our nurses to upload their timesheets on the go, in just a couple of clicks. Our app is designed to make the payroll process as simple and hassle-free as possible, giving our nurses more time to focus on their patients. You can also track the status of your timesheet, so you know whether it has been paid, is being processed, or if it needs to be amended.

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Which umbrella company should I use?

Our Preferred Suppliers List (PSL) comprises a selection of top-tier umbrella companies that meet our stringent criteria for quality, reliability, and professionalism. These umbrella companies are carefully chosen and feature on our PSL in no particular order.

  • Sapphire DNP Limited
  • SD Payroll Services
  • Brookson Solutions Limited
  • Eden Outsource Limited
  • Exact Payroll Limited
  • Focused Consulting Limited
  • MyPay Ltd
  • Churchill Knight Umbrella Limited
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Committed to making a positive impact

We believe in equal opportunities for all

We're dedicated to making a positive impact on the world around us, and we believe that our actions should reflect our values. Our commitment to Equity, Diversity & Inclusion is at the heart of everything we do, and we're proud to say that we're constantly striving to improve our impact.