Quality Assurance Officer

Location Hillingdon, Greater London, England
Salary £27.00 - £29.50 per hour
Discipline
Implement the Quality Assurance Framework in order to monitor and support the quality of care service provision in the Borough; ▪ Maintain up to date information about care service providers in the Borough; ▪ Take account of the Service User perspective, including the specific outcomes required for service users and the views of carers/relatives where appropriate in evaluating the quality of care service provision; ▪ Work in partnership with Hillingdon Healthwatch to optimise engagement with providers, service-users and carers; ▪ Work with other stakeholders in the Quality Assurance process in addressing concerns raised about care provider services and ensure the implementation of any improvement/action plans agreed; ▪ Work in collaboration with care service providers, providing practical support and advise in order to achieve quality services and positive outcomes for Service Users. ▪ Develop strong collaborative relationships with external and internal partners and providers to facilitate collaborative working to improve service quality and delivery; ▪ Work closely with service providers to ensure that any recommendations are understood and are being responded to with appropriate urgency via an appropriate action plan; ▪ Undertake regular quality reviews, self-assessments and specific investigations including providing support to safeguarding proceeding

Quality Assurance Officers are responsible for supporting and monitoring providers within Hillingdon. Conducting monitoring visits of Supported Living, Dom Care and Residential and Nursing Homes.