Operations Manager Youth Offending Service

Location Brentwood
Salary £31 - £34 per hour
1. Make a positive contribution to the delivery of the service, this will include working flexibly and positively to achieve the objectives of the Council.
2. Manage and lead staff to achieve high performance and effective operational delivery, including developing and improving staff capability.
3. Manage a customer focused service and the effective use of resources.
4. Ensure that the council’s overall vision, values and ethos are central to the requirements of the service.
5. Support effective working relationships and act as an ambassador and advocate with external organisations.
6. Approve appropriate operational expenditure assist with budget management.
7. Keep up to date with developments in service delivery and best practice to ensure the service performs effectively and to the highest standards.
8. Carry out duties with due regard to the council’s customer care, equal opportunities, information governance, data protection and health and safety policies and procedures.
9. Undertake any other duties commensurate with the general level of responsibility of this post.

10. To be responsible for the day-to-day management of the team, ensuring that services are delivered to the highest professional standards, meet key measurable objectives and operate within clear and up to date operational policies.
11. To ensure that the needs of service users are identified and that assessment of these needs and risk form the basis of individual planning as well as the wider commissioning strategy for children in need and children who offend.
12. To ensure the effective allocation of work within the team, ensuring that high priority work is accorded the appropriate status as well as making certain that un-allocated work is safely managed.
13. To ensure that such services are provided in a manner that reflects departmental and corporate policies and that decisions about resource allocation are made with due regard to the Department’s eligibility criteria.

14. To establish and utilise effective management information and quality assurance systems to ensure that high standards for service delivery are achieved and performance targets (including Performance Indicators) are met.

15. To monitor, evaluate and review performance targets, identify deficiencies and take remedial action where necessary.

16. To ensure the implementation of the Council’s Equal Opportunities Policy, the provision of high quality and appropriate services to black and ethnic minority children and their families and the management of a diverse staff group in your area.

17. To contribute to the development and implementation of the annual service plan and any improvement or action plans for the service.

18. To deputise for the Head of Service and Principal Officers in their absence and to provide cover for other managers as appropriate.

19. To undertake recruitment of YOS staff and ancillary staff within the agreed departmental recruitment procedures.

20. To provide regular supervision and appraisals for team members in accordance with the departmental supervision and appraisal policies

21. To manage the workload of the team, ensuring rigorous, robust monitoring and implementation of plans for all young people and to encourage and support Working with Families in partnership with other teams.

22. To maintain and develop professional standards of practice and of individual staff in the team.

23. To identify individual training needs and develop a training plan for each member of staff.

24. To be responsible for the management of the Council’s disciplinary, grievance, incapability, sickness, harassment, health and safety and other staff related policies.
25. To manage safety issues and other relevant personnel procedures, for example toil, annual leave in relation to your designated team.
26. To manage a range of staff from a number of different disciplines.
27. To chair a variety of appropriate meetings and panels including strategy meetings, professionals meeting and risk management meetings as required.
28. To respond within the Council’s agreed timescales (in conjunction with the Head of Service) to complaints and requests for information from members of the public, Councillors and MPs, to provide a customer focused service to resolve issues at an earlier stage.
29. To contribute to the induction of new staff into the organisation.
30. To participate in the management team for your service area.
31. To ensure efficient and effective administration and information flow regarding the team’s workload.
32. Drive performance improvement within the YOS ensuring that National Standards for youth justice are met, maintaining a system of audit processes to provide assurance that services are delivered within regulatory guidelines.