Customer Relations Manager

Location Orpington
Salary £40000 - £45000 per annum
Discipline Care Homes
In this role as a Customer Relations Manager you will be required to;

  • You will be working to build the Baycroft brand within the local community by networking with groups and other agencies to generate referrals into the home
  • You will ensure that show suites and rooms are set to the highest standard
  • You will work to ensure the care home is marketed in order to generate enquired. 
  • Following these up with all enquiries and work closely with prospective customers to ensure they are kept fully informed on the progress and structure of moving in to one of our care homes
  • You will ensure that all information and reports necessary for the key stakeholders and the senior management team are produced and delivered in a timely manner
  • You will hold regular meetings with the Marketing Team and General Manager to review progress and discuss following weeks marketing and business development activities
  • You will work to create a positive and successful move in experience for new residents and their families

To Succeed you will need
  • You will have previous experience working in sales at management level, ideally in within social care and have an understand of care homes
  • You will have the ability to build trusted relationships with all stakeholders and potential residents
  • You will have strong negotiation and communication skills with the ability to influence people at all levels
  • You will have the ability to demonstrate clear passion for the brand and an understanding of the organisations core objectives
  • You will be a self-starter that is able to manage their own workload in order to maximise productivity and find creative new ways of working
  • You will be computer and technology literate with the ability to update company databases with required information


This is a fantastic opportunity to join a high end, Luxurious care home local to you!


Working as a Customer Relations Manager is not only varied and interesting, it's incredibly rewarding. As part of our team you will be doing work you can be proud of, ensuring we build occupancy within our care homes to make these more sociable and engaging environments, whilst ensuring the safety and happiness of our residents. We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve


They are offering generous bonuses and also look to develop your skillset with their own internal academy, which offers in house learning and development. As well as offering a Healthcare plan with many many more great offers available.