Clinical Team

Complaints & Clinical Governance

The complaints team is made up of clinical staff including a Professional Midwifery Advocate (PMA), experienced registered nurses, a Governance lead as well as a Revalidation expert.

We have a robust complaints policy and our aim is to support all workers who work through Day Webster with a focus on those who are full time agency. We believe that by supporting these staff there is a potential to reduce non-clinical and clinical complaints coming through by
re-education and training. 

We also offer a support service for those workers who may be experiencing more than one
complaint within a period of time. Our preference is always to support rather than punish and we have received very positive feedback from both clients and candidates who have been through the process.

You can contact us at complaintsteam@daywebster.com or call: 0208 498 6800 Option 5